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Gary Presley: "Lies, Damn Lies, and Statistics" |

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Most people fear bureaucracy, and rightfully so. Strangely enough, life has placed three different bureaucracies in my family’s path over the last six months, one even being the dreaded motor vehicle registration bugaboo. In each case, our business was handled quickly, efficiently, and most of all politely and with concern for our interests. New birth certificate: mailed. New historic license for a historic vehicle: in progress, after the agent politely corrected my error. Social Security change: a friendly, outgoing, communicative agent resolved the issue, the evidence of which appeared in our bank account within 48 hours.

In truth, it is whining to complain about ATT. The services are expensive, of course. We pay $135 for three cell phones. The contract offers only unlimited text. There is no web access without per-kilobyte charges. ATT service, however, does seem to be

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