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Verizon rep just reminded me why I'll never use Verizon | ATTSucks

A couple of years ago, my wife fiancée Tina had a terrible experience dealing with a Verizon rep over the phone. The whole conversation happened on speakerphone and I could hear every part of it. I specifically remember the rep insinuating Tina was a liar and that she didn’t know what she was talking about. That was the end of her with Verizon. We canceled her plan that day and got her on ATT.

Today, I went with Penny, my mother in law, to Verizon so she can upgrade her 2 year old dumbphone for a brand new and shiny iPhone 4S. I didn’t even try to talk Penny out of using Verizon because her whole family has been using them forever, she’s got a family plan covering 5 phones/users. Although I didn’t bother talking to her about considering switching to ATT, I

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