Skip to content

I'm trying to save the world, but I need your help!

You’ve probably heard about Twitter suspending the account of Guy Adams, the Los Angeles bureau chief of the Independent. His offense? Posting the email address for Gary Zenkel, an NBC vice president in charge of the network’s Olympic coverage.

Naming names is not a crime, and in a new syndicated consumer advocacy column that launches tomorrow, that’s exactly what I do.

When consumers don’t get the product or service they deserve, I offer the email addresses and phone numbers for the managers in charge of customer service.

The column runs on a simple, yet powerful idea: Each week, I try to mediate a seemingly intractable consumer problem for any industry, not just travel. But I dispense more than advice; I also get results.

In my debut columns, I score refunds and product replacements for real people.

If you’re

... read more at: