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How To Get What You Want From Customer Service


My mother taught me a customer-service bargaining secret that saves me hundreds of dollars all the time, but also kills me softly and slowly. The secret is basically:

1. Anytime you have to call customer service because of a grievance (airlines, electronics, utilities, ESPECIALLY for health insurance stuff) you should always keep going past all the robots, record everything in writing once you get to a human (time/date/employee name and number/duration of contact), and eventually get to the highest manager you can.

2. Once there: State your experience with the company and demand an extremely large refund/credit/adjustment (if the situation warrants such a thing, which it pretty much always does).

3. If that doesn’t work, compile a written record and send it to someone at the company who will give you money to shut you up (generally only worth it if you’re dealing with a

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