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@ATTCustomerCare: The JaMarcus Russell of Customer Service

So, earlier today I took to Twitter in an effort to resolve my problem with ATT/Apple. Now, since Apple doesn’t use Twitter, ATT turned out to be the only one of these two that I could speak with about my problem. So, I posted this tweet and received the following reply.

My immediate response was “hell no.” Which I explained with this tweet.

I felt a little bad about my sarcasm and decided to explain myself with this little open letter.

Dear @ATTCustomerCare: If you honestly think I am going to attempt to resolve my issue over Twitter, you have lost your damn mind. Do you really think I am going to spend hours typing out my problems 140 characters at a time when you couldn’t resolve my concerns after hours of phone calls yesterday?

... read more at: http://saturdaysslightreachadvantage.wordpress.com/2012/10/23/attcustomercare-the-jamarcus-russell-of-customer-service/