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AT&T Accidentally Cancels My Account, Takes 16 Days & $18 Fee

(Todd Kravos)

Mistakes happen, and they sometimes require a little time to fix. But Consumerist reader Clay says that ATT took its good old time getting around to fixing its mistake, and even then it still managed to screw up the fix — and charge Clay for the hassle.

Back on Sept. 22, Chicago resident Clay received a call from an employee at an ATT store in Dallas that he had mistakenly entered Clay’s cell number, instead of his customer’s, into the system.

“Apparently my account had been transferred to someone else’s account and I no longer existed in their system,” Clay tells Consumerist. “I told him I understood that mistakes do happen, but please resolve as soon as possible and confirm when it’s fixed.”

That same day, the ATT employee he spoke to on the phone wrote him an e-mail confirming the

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