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Drawing the line with poor customer service

Last year, I wrote a breakup letter to Chase Bank. It was pretty ugly. I’ll save you the heartbreaking details, but trust me, they had it coming.

Closing the account was another nightmare. They wouldn’t let me break up with them! They told me I couldn’t close the account because my signature on the request form did not match the signature they had on file. An understandable concern, but I’d been signing my name as either a squiggly line or “The Hawk,” for the past few years, so I don’t really understand why my signature had suddenly become so important.

It took months. But my account was finally closed, and I’ve been recovering nicely since the breakup. I’m in a new relationship with a financial institution that I can trust, depend on and, most importantly, I rarely have to call for

... read more at: http://www.getrichslowly.org/blog/2012/11/08/drawing-the-line-with-poor-customer-service/