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ATT Chatbots (People?) Don't Even Pretend To Help Anymore – The

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This unedited transcript from a recent “customer support” chat is pure, undiluted idiocy. Do not be surprised if after reading it, you feel a little dead inside, or a little stupider. That’s how you know the customer service chatbot—or person, which is kind of sad—is doing its job.

Chat Information
ATT product specialists are happy to assist you with your questions. Click below to begin your live text chat. Chat representatives will not have access to your personal account. This service is provided to you under ATTs Terms and Conditions and Privacy Policy.

Chat Information
Welcome to ATT. My name is Peter. How may I help you today?

Peter: I will be happy to answer your questions regarding ATT services. I specialize in setting up new phone accounts and High Speed Internet service.

you: Hi Peter, I’m comparing services in the Columbus

... read more at: http://consumerist.com/2008/09/03/att-chatbots-people-dont-even-pretend-to-help-anymore/