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Verizon Wireless Customer Service Is So Terrible, I Actually Miss


(Eric Hauser)

Peter thought he was doing something pretty sweet thing for Verizon Wireless. After fours years with ATT, not only was he switching over, but he was bringing a total of four phones with her. So forgive him for assuming that maybe Verizon wouldn’t make the entire experience a completely miserable one.

When we say miserable, we mean it — reading through Peter’s sage brought to mind climbing up Mt. Everest in a blizzard wearing only flip-flops.

Here’s how it all started: Peter had been a longtime ATT Wireless customer, but made the switch with his four phones (two iPhones and two flip phones) to Verizon in December 2011 for their network. Shortly after, he noticed the flip phones were clipping the calls on the way in and the way out.

After figuring out that it was probably the

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