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More awful AT&T service | OpenFiction [Blog]

Never fails to amaze me how truly bad ATTs approach to customer service really is. Was talking with a coworker the other day, and he mentioned signing up for MIT’s discount with ATT. I realized from the discussion I hadn’t seen a discount on my bill for quite some time–long enough that I thought perhaps I’d even failed to ever sign up.

Went to the website to sign up, filled out the forms, and got an e-mail back saying they had a previous application for discount on file, so no change would be made. I contacted MITs ATT rep and was told a) they will only credit back six months (alright, kind of cheap for their mistake, but I should have caught it), and b) I had to produce proof of the previous application that they already told me they have a record of.

Contrast that to

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