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Birdie In The Tree: Advertising The Problem Equals Problem Solver

I am assuming ATT is aware of their poor brand
image, yet in any of their advertising do I see ATT trying to communicate
with their customers and future customers that they have great customer
service. Does the company not want to portray they have a problem and that they
are working on solving it, or is that a “faux pas” in the advertising world.

Article source: http://www.birdieinthetree.com/2012/10/advertising-problem-equals-problem.html

... read more at: http://attsucks.me/2013/04/13/birdie-in-the-tree-advertising-the-problem-equals-problem-solver/