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Companies with worst customer service

#7 (tie) CenturyLink (as an internet service provider)

Rated 64/100 

The fourth worst ISP in its first year ranked

The second lowest rated phone service

In addition to being the fourth worst rated ISP among those surveyed, CenturyLink is the second worst rated fixed-line phone service (71), behind only Time Warner and tied with Comcast. 

More and more customers are getting rid of fixed-line phone service in favor of cell phones alone. Usually that would mean higher ratings, because the most satisfied customers tend to stay. 

That’s not the case here. The fixed-line telephone business is rapidly shrinking, so companies aren’t investing in new infrastructure or services, reducing satisfaction. 

Ratings and commentary from ACSI. 

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