Yesterday morning (and well into the afternoon) I spent over two and one-half hours on the phone with ATT trying to resolve an issue with a “$50 Cash Back”.
First I call the customer service phone number on my bill; and was quickly told I’d have to resolve it online since it related to an online order.
Then I brought up a chat window with online customer service, who was quick to tell me I needed to call the rewards center (which I did was I was chatting with them — and left the chat open exchanging information slowly).
With the rewards center I talked with a useless individual who transferred me to a supervisor who was actually some what helpful; but she told me I had to go through customer service and have the rewards center conferenced in (they apparently can’t access customer records, nor can they make outbound calls).
So I called back customer