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AT&T tops Verizon in customer satisfaction, Santa and Tooth Fairy

ATT Flaship Chicago Store

Although ATT was the first U.S. carrier that sold the iPhone when Apple introduced the smartphone in 2007, Verizon Wireless quickly overshadowed the telecom giant. For the first time, ATT has stolen the spotlight back, outranking rival Verizon in customer service satisfaction.

No, hell did not freeze over. And, yes, this is the ATT that late last year was voted having the worst voice and data service, had all the tethering issues and is constantly sniping with about everyone…

Still, the carrier scored the highest of the last three previous J.D. Power’s customer service surveys, according to new data. The research firm found ATT scored 795 out of a possible 1,000. Verizon, which used to be the customer satisfaction champion, slipped to No.

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