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How to Deliver Terrible Customer Service | Your Marketing Almanac


Three Faces of Customer Service

Tin-Can-TelephoneATT’s Customer Service

I have phone service with ATT. Since moving to a new office in April of 2013, I have experienced a great number of problems with my service. The most recent issue involved resetting preferences for my voice mail. We have two phone lines, one of me and one for my husband’s office. Separate phone numbers, separate businesses.

Something that I expected to take a few minutes turned into a two and a half day marathon of phone calls to get the problem resolved. In the course of this interaction

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