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3 sweet lies you should thank a company for


As far as rejection letters go, the one I almost never use is unfailingly polite.

It’s apologetic. It blames a “system” in which the deck is stacked against you, the consumer, for my failure to accept a case. And it offers several other options, including small-claims court or a credit-card dispute, as possible alternatives.

But a few weeks ago on this site, I confessed that I hate using the rejection letter when someone turns to me for help as a consumer advocate.

Instead, I prefer to leave the matter open. I like to tell customers I’ll “review” their case and get back to them if I can help.

No one likes to be put on hold, but I have good reasons for avoiding a direct and final answer. Even the most cordial rejection letter

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